Privacy policy

PRIVACY POLICY

Last updated: September 30, 2026

LOAKIALI attaches particular importance to the protection of the personal data of its customers and visitors.

This Privacy Policy explains what personal data may be collected, why it is used, for how long it is retained, with whom it may be shared, and what the rights of data subjects are.

1. DATA CONTROLLER

The data controller of personal data collected via the website is:

LOAKIALI – Lory Moxhet
Rue de Fraigneux 52/3
4100 Seraing
Belgium
VAT: BE 1040.208.895
E-mail: loakiali@icloud.com
Telephone: 0032 497 19 00 56

2. PERSONAL DATA COLLECTED

Depending on the use of the site and the services used, LOAKIALI may collect, in particular:

Identification data

·       name;

·       first name;

·       delivery address;

·       billing address;

·       countries;

·       email address;

·       phone number when needed.

Order data

·       products ordered;

·       order number;

·       order amount;

·       delivery address;

·       information about returns and refunds;

·       history of customer service interactions.

Payment data

When the payment is made by an external payment provider, the full credit card data is processed directly by that provider according to its own terms and privacy policies.

LOAKIALI may keep the information necessary for the accounting and administrative follow-up of the transaction, such as the amount, date and means of payment used.

Technical data

When browsing the site, certain technical data may be collected, in particular:

·       IP address;

·       type of device;

·       browser;

·       operating system;

·       pages viewed;

·       date and time of connection;

·       data necessary for the security of the site.

Collection depends on the functionalities actually activated on the site.

3. PURPOSES OF THE PROCESSING

Personal data may be used to:

·       process and fulfill orders;

·       prepare and ship packages;

·       ensure the follow-up of deliveries;

·       manage payments;

·       manage returns and refunds;

·       provide after-sales service;

·       respond to customer requests;

·       manage complaints;

·       comply with accounting, tax and legal obligations;

·       Prevent and detect fraud;

·       ensure the security of the site;

·       improve the functioning of the site;

·       send commercial communications when permitted by applicable regulations and, where necessary, after obtaining consent.

4. LEGAL BASES

Depending on the purpose concerned, the processing may be based in particular on:

·       the performance of the contract concluded with the customer;

·       compliance with a legal obligation;

·       the legitimate interest of LOAKIALI, when this can be legally invoked;

·       the consent of the data subject when required.

Consent may be withdrawn at any time where the processing is based on it.

The withdrawal of consent does not affect the lawfulness of the processing carried out before such withdrawal.

5. RECIPIENTS OF THE DATA

The data may be communicated, to the extent necessary, to service providers involved in the operation of LOAKIALI, in particular:

·       hosting and maintenance providers of the site;

·       technical service providers;

·       payment providers;

·       carriers and delivery services;

·       accounting or administrative service providers;

·       IT service providers;

·       public authorities when required by law.

LOAKIALI does not sell its customers' personal data to third parties.

Service providers to whom certain data are entrusted may only use it in the context of the services necessary for their intervention, in accordance with the applicable legal obligations.

6. INTERNATIONAL TRANSFERS

LOAKIALI prefers service providers that allow data to be processed in the European Economic Area.

When certain service providers involve a transfer of data to a country located outside the European Economic Area, LOAKIALI ensures that a transfer mechanism recognized by the applicable regulations is put in place when required.

Applicable safeguards may include, inter alia, an adequacy decision or appropriate contractual safeguards.

7. RETENTION PERIOD

LOAKIALI keeps personal data only for as long as is necessary for the purposes for which they were collected and for any periods that may be required by law.

In particular, data relating to orders and transactions may be kept for the periods necessary to comply with accounting, tax and legal obligations.

Data used for commercial purposes is kept in accordance with the applicable rules and, where their processing is based on consent, until the consent is withdrawn or for the period determined by the applicable regulations.

When the necessary periods have expired, the data is deleted or anonymised where possible.

8. NEWSLETTER AND COMMERCIAL COMMUNICATIONS

When LOAKIALI offers a newsletter or commercial communications, these are sent in accordance with the applicable rules.

Where consent is required, opting in to a commercial communication requires prior consent.

The recipient may unsubscribe at any time by using the link provided for this purpose in the communications or by contacting LOAKIALI.

Unsubscribing from commercial communications does not prevent the sending of communications that are strictly necessary for the execution of an order or the management of a contractual relationship.

9. COOKIES

The site may use cookies and similar technologies necessary for its operation.

Some cookies may also be used for audience measurement, personalization or marketing purposes when these features are enabled.

When consent is legally required, LOAKIALI will ask for consent before depositing or using the cookies concerned.

The visitor can manage his preferences via the cookie management mechanism offered on the site.

Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by applicable legislation.

10. SECURITY

LOAKIALI implements reasonable technical and organisational measures to protect personal data against loss, destruction, unauthorised access, disclosure or any other form of unlawful processing.

However, no computer system or data transmission over the Internet can be guaranteed to be completely secure.

11. RIGHTS OF DATA SUBJECTS

In accordance with the GDPR and subject to the conditions and exceptions provided for therein, the data subject has the following rights:

·       right of access to their personal data;

·       right to rectification of inaccurate or incomplete data;

·       right to erasure in the cases provided for by law;

·       right to restriction of processing;

·       the right to object to certain processing;

·       the right to data portability where applicable;

·       the right to withdraw consent where the processing is based on consent.

The data subject may also set guidelines regarding the fate of his or her data after his or her death where permitted by applicable law.

12. EXERCISING YOUR RIGHTS

Any request can be sent to:

loakiali@icloud.com

In order to protect personal data, LOAKIALI may request reasonable information to verify the identity of the requester when necessary.

LOAKIALI responds to requests within the time limits provided for by the applicable regulations.

13. COMPLAINT TO THE SUPERVISORY AUTHORITY

If a person believes that the processing of their personal data does not comply with the regulations, they can contact LOAKIALI in order to try to resolve the situation.

It also has the right to lodge a complaint with the competent supervisory authority.

In Belgium:

Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium

Site: autoriteprotectiondonnees.be

14. MODIFICATION OF THE POLICY

LOAKIALI may modify this Privacy Policy in order to take into account, in particular, legal, regulatory or technical developments or changes in its services.

The version published on the site is the version applicable from the date of its update.

The date of the last update is at the top of this policy.