Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: September 30, 2026
At LOAKIALI, we pay close attention to the preparation, packaging and shipping of each order to ensure you have a reliable and enjoyable shopping experience.
This policy details the shipping and delivery terms applicable to orders placed on our online store.
1. Countries Served
LOAKIALI currently ships orders to the following countries:
· 🇩🇪 Germany
· 🇧🇪 Belgium
· 🇪🇸 Spain
· 🇫🇷 France
· 🇮🇹 Italy
· 🇱🇺 Luxembourg
· 🇳🇱 Netherlands
· 🇵🇹 Portugal
The available delivery options and rates are displayed during the order process based on the delivery address entered.
2. Delivery methods
Depending on the destination country and the options available, LOAKIALI offers different delivery methods:
Home delivery
Your order is delivered directly to the address indicated when ordering.
The carrier may, depending on the terms of the service chosen, make several delivery attempts or offer an alternative solution in the event of absence.
Delivery to a relay point
When this option is available in the country concerned, you can choose to have your order delivered to a pick-up point offered during the ordering process.
The collection methods and the storage period of the parcel depend on the carrier and the selected relay point.
We invite you to collect your package within the time indicated by the carrier in order to avoid its return to the sender.
3. Shipping costs
Delivery costs depend in particular on:
· the country of destination;
· the delivery method chosen;
· The selected service level.
· the weight and/or characteristics of the order.
The delivery rates offered on our shop are displayed before the final validation of the order.
As an indication, shipping costs can vary from €6.40 to €45, depending on the delivery method selected.
An express delivery option with signature may be offered for some destinations, with a rate of up to €45.
The exact amount of the fees applicable to your order is the amount displayed during the checkout process prior to payment.
4. Delivery times
Delivery times vary depending on the destination country, the delivery method chosen and the carrier.
As a guideline, lead times may generally be between 3 and 5 business days for certain destinations and services, while times longer than 8 business days may be required for certain destinations or shipping methods.
The times displayed at the time of the order are the estimates applicable to the selected delivery service.
These deadlines may exceptionally be extended due to circumstances beyond LOAKIALI's control, including:
· periods of high activity;
· public holidays;
· weather conditions;
· disruptions to transport networks;
· logistical incidents;
· exceptional events affecting the carrier.
A delay in delivery does not deprive the consumer of the rights granted to him by the applicable legislation.
5. Preparation and shipping of orders
Orders are carefully prepared after payment is confirmed.
Preparation time is usually 1-3 business days unless otherwise specified when ordering.
Once the order is handed over to the carrier, a shipping confirmation email can be sent to the customer with the available tracking information.
The delivery time starts from the time the order is shipped and not from its validation.
6. Delivery tracking
When the selected service allows tracking, a tracking number can be communicated to the customer.
Tracking information is provided by the carrier and may take some time to update.
LOAKIALI cannot be held responsible for any delay in updating tracking information by the carrier.
7. Shipping address
The customer is responsible for the accuracy of the information provided when placing the order.
We invite you to carefully check your:
· name;
· first name;
· address;
· street number;
· postal code;
· city;
· countries;
· telephone number, when requested.
Once the order has been shipped, it may no longer be possible to change the delivery address.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional charges may be requested for reshipment, where possible.
8. Parcel damaged upon receipt
We recommend that you check the external condition of your package when you receive it.
If there is significant visible damage to the package, we recommend that you report it to the carrier and keep, as far as possible, the packaging elements.
If the product received is damaged, contact us promptly at [email address], quoting your order number and attaching photographs of the package, its packaging and the product concerned.
This information will allow us to process your request in the best possible conditions.
9. Parcel marked as delivered but not received
If the tracking indicates that your package has been delivered when you have not received it, we invite you to check first:
· your mailbox;
· your home;
· from the people who may have received the parcel;
· with your neighbours, when relevant;
· any information left by the carrier.
If the package cannot be found, contact us so that we can check the situation and, if necessary, take the necessary steps with the carrier.
10. Parcel not collected from a relay point
When a parcel is delivered to a relay point, the customer is responsible for collecting it within the time limit indicated by the carrier.
In the event that the package is not collected and returned to LOAKIALI, we will contact the customer to determine the terms and conditions to follow.
A new shipment may, depending on the circumstances, result in new delivery charges.
This provision does not limit the legal rights enjoyed by the consumer.
RETURN POLICY AND RIGHT OF WITHDRAWAL
11. Right of withdrawal
In accordance with the regulations applicable to contracts concluded at a distance in Belgium and the European Union, the consumer has, subject to legal exceptions, a period of 14 days to exercise his right of withdrawal.
This period begins to run from the day on which the consumer, or a third party designated by him other than the carrier, takes physical possession of the goods.
The customer who wishes to exercise his right of withdrawal must clearly inform us within the legal period.
Any return request must be addressed to:
LOAKIALI
E-mail: loakiali@icloud.com
12. Return conditions
Products must be returned in a condition that allows them to be resold for sale, in compliance with the exceptions provided for by the applicable legislation.
We strongly recommend that you keep the original packaging as well as all accessories, documents and items that come with the product.
The customer is responsible for the proper packaging of the product to ensure its return in good condition.
13. Return Shipping Costs
Direct return costs are the responsibility of the customer, except when the applicable legislation provides that they must be borne by LOAKIALI.
We recommend that the customer choose a shipping service that allows the package to be tracked and keep the proof of deposit until the confirmation of receipt of the return.
14. Refund
In the event of a valid exercise of the right of withdrawal, LOAKIALI will reimburse the sums due in accordance with the applicable legislation.
The refund is made within the legal deadlines and using the same means of payment as the one used during the transaction, unless otherwise agreed with the customer.
Where permitted by applicable regulations, the refund may be deferred until the return of the returned product or until the customer provides proof of shipment of the product, whichever is earlier.
In accordance with the applicable regulations, certain additional costs related to the customer's choice of a more expensive delivery method than the standard delivery method offered by LOAKIALI may not be refundable.
15. Exceptions to the right of withdrawal
The right of withdrawal does not apply if the law provides for an exception.
Where an exception is applicable to a product, this will be indicated to the customer in accordance with legal obligations.
16. Contact
If you have any questions about a delivery, a return or an order, you can contact us:
LOAKIALI
E-mail: loakiali@icloud.com
Address: Rue de Fraigneux 52 / 3, 4100 Seraing, Belgium
Phone : 0032 497 19 00 56
We are committed to treating each request carefully and as quickly as possible.